Support

Need help with Count AI? We're here to assist you with any questions or issues you may have. Whether you need technical support, billing assistance, or help using our features, we've got you covered.

Contact Us

For technical support, billing questions, or general inquiries, please reach out to us through the following methods:

Email Support

Send us an email and we'll get back to you as soon as possible:

We typically respond within 24 hours during business days.

What to Include in Your Request

To help us assist you more effectively, please include the following information when contacting support:

  • Your device model and operating system version
  • Count AI app version
  • Detailed description of the issue or question
  • Steps you took that led to the problem
  • Any error messages you encountered
  • Screenshots or images (if applicable)

Frequently Asked Questions

How accurate is Count AI?
Count AI uses advanced AI models trained on millions of images. Accuracy depends on image quality, lighting, and object visibility. For best results, ensure good lighting and clear object separation.
Can I use Count AI offline?
Basic counting models work offline. Some advanced AI features may require an internet connection for cloud processing.
How do I cancel my subscription?
You can cancel your subscription through iOS Settings > Apple ID > Subscriptions. Find Count AI and tap "Cancel Subscription". Your premium features will remain active until the end of your billing period.
Can I restore my subscription on a new device?
Yes! Use the same Apple ID on your new device and tap "Restore" in the subscription screen within Count AI to recover your premium access.
What image formats does Count AI support?
Count AI supports common image formats including JPG, PNG, and HEIC. For best results, use high-resolution images with good lighting.

Response Times

  • Technical Issues: 24-48 hours
  • Billing Questions: 24 hours
  • General Inquiries: 48 hours
  • Critical App Issues: Priority response within 12 hours

Response times may be longer during weekends and holidays.